Protecting Members and Employees During the COVID-19 Outbreak

5.15.20 UPDATE: Extending Scituate Drive-Up Hours

Effective Monday, May 18, the Scituate drive-up will be open Monday - Friday, 9:00 AM - 3:00 PM and Saturday from 9:00 AM - 1:00 PM. 

4.9.20 UPDATE: Updated Hours at ITMs and Hingham Drive Up

Location

Hours

ITMs

Monday-Friday

8:30 AM – 4:30 PM

Saturday

9:00 AM – 1:00 PM 

Hingham Drive Up

Monday - Friday

9:00 AM – 3:00 PM

Saturday

9:00 AM – 1:00 PM

Scituate Drive Up

Monday - Friday

10:00 AM – 2:00 PM

Saturday

9:00 AM – 1:00 PM 

4.3.20 UPDATE: Scituate Branch to Re-Open Tomorrow on Reduced Schedule

Tomorrow, Saturday, April 4, the Scituate location will re-open for drive-up use only. The drive-up will operate under the following schedule:

Monday - Friday: 10:00 AM - 2:00 PM

Saturday: 9:00 AM - 1:00 PM

Our Interactive Teller Machines (ITMs) will maintain their regular hours:

Mon-Fri 8:00 AM - 6:00 PM

Saturday 9:00 AM - 2:00 PM

They are located at our Braintree, Hingham and Woburn Branches. Our Braintree and Hingham branches have drive-up ITMs for your convenience. 

The Hingham branch also has 2 drive up teller lanes.

Hours:

Monday - Wednesday, Friday - 8:30 AM - 4:30 PM

Thursday - 8:30 AM - 6:00 PM

Saturday - 9:00 AM - 1:00 PM

The Hingham and Scituate Branches are also equipped with night deposit boxes which are opened each business day.

As always, for any other questions, please call our
member service department at (617) 439-6500.

 4.2.20 UPDATE: Loan Hardship Assistance Program
 
We're here to help. If you have a loan with us and are experiencing financial hardship connected to the COVID-19 outbreak and need assistance, click here for more information.
 
4.1.20 UPDATE: Woburn ITM Repaired
 
We are happy to announce that the Woburn ITM is back up and running as usual. Thank you for your patience and understanding during the repairs.
 
3.31.20 UPDATE: Scituate Branch to Re-Open for Drive Up Use Saturday 4/4
 
We are happy to announce that our Scituate location will re-open for drive up use only on Saturday, April 4. The drive up will operate under the following schedule: 

Monday - Friday: 10:00 AM - 2:00 PM

Saturday: 9:00 AM - 1:00 PM

We are continuing maintenance on the Woburn ITM. Until it is repaired, please consider using the ATM in Middlesex Superior Courthouse for ATM transactions.

As always, for any other questions, please call our
member service department at (617) 439-6500.

 
3.27.20 UPDATE: Teller Lines in Branches Remain Closed

For the safety of our members and employees, Liberty Bay Credit Union branch lobbies will remain closed for the time being. Please continue reading for options on how to access your accounts.

Our Interactive Teller Machines (ITMs) will maintain their regular hours:
Mon-Fri 8:00am-6:00pm, Saturday 9:00am-2:00pm.
They are located at our Braintree, Hingham and Woburn Branches. Braintree and Hingham branches have drive-up ITMs for your convenience.
 
The Hingham branch also has 2 drive up teller lanes.
Hours: Monday - Wednesday, Friday - 8:30 AM - 4:30 PM
Thursday - 8:30 AM - 6:00 PM
Saturday - 9:00 AM - 1:00 PM
 
The Hingham and Scituate locations also have night deposit boxes available, which will be emptied every business day. Simply find the drop location on the side of the building and drop your deposit envelope into the slot. The night drop transactions are processed daily, first thing in the morning.
 
During this time please utilize remote channels for your banking needs: Online at www.lbcu.org, LBCU Mobile app, and MoneyLine. Mortgage customers can use MyMortgage to view their account and to make payments.
 
Our Operations Center will maintain regular hours and can be reached at (617) 439-6500 for questions about your accounts. Or send us a secure message using Messenger in Online or Mobile Banking.

If you need to access cash, Liberty Bay belongs to a network of over 100,000 surcharge-free ATMs. You can find your nearest ATM here. If you’re in need of a debit card, please call Member Services at (617) 439-6500.

 
3.17.20 UPDATE: The Scituate branch location will be temporarily closed beginning Wednesday, March 18.
 
  • To all members that are affected by this closure, we encourage you to visit the drive up window or ITM at our Hingham branch located at 10 Downer Ave, Hingham, MA 02043.
  • If you would like to access your safe deposit box, please call our Member Service Center at 617-439-6500 to set up an appointment. We would need 24 hour advance notification for all appointments.
  • For all remote banking options please read "What You Can Do" section below.
3.16.20 UPDATE: All branch teller lines will be closed beginning March 17.
 
In monitoring the COVID-19 situation, along with the measures Governor Baker and the Massachusetts DPH have taken, we have decided it's in the best interest of our members and employees to suspend Teller Lines at all branches beginning Tuesday, March 17.
 
  • To access your cash please take advantage of the drive up window, ITM, or ATMs. Locate surcharge-free ATMs with our Online or Mobile app locator.
  • Our Interactive Teller Machines (ITMs) will maintain their regular hours: Mon-Fri 8:00am-6:00pm, Saturday 9:00am-2:00pm.
  • During this time please utilize remote channels for your banking needs: Online at www.lbcu.org, LBCU Mobile app, and MoneyLine.
  • Our Operations Center will maintain regular hours and can be reached at (617) 439-6500 for questions about your accounts. Or send us a secure message using Messenger in Online or Mobile Banking.
Thank you for your understanding as we navigate through these challenging times. And please know that we will continue to monitor this situation and take necessary steps to mitigate the impacts of COVID-19 on our members, while hoping to provide you the level of service you deserve and expect.
 
Our website is the best place to find the most current information related to Liberty Bay actions in the coming weeks and months, including any changes or service interruptions that affect members. Our Facebook, Twitter, and LinkedIn pages will also provide timely and ongoing updates.
 
 
3.13.20 UPDATE: Fraud Alert

Please be aware that with the COVID-19 making headlines daily, hackers and scammers are now using this potential public health crisis as an opportunity to take advantage of unsuspecting businesses and consumers.

Fraudulent emails have surfaced claiming to be from the Center of Disease Control and Prevention (CDC) or the World Health Organization (WHO) directing unsuspecting recipients to harmful websites that load malware or other harmful applications, under the ruse of offering important pandemic information. In response to these and other campaigns, the WHO and CDC have issued alert warnings to consumers to be on the lookout for individuals posing as the organizations.

The best practice in avoiding scams and hackers is to not click on any links in emails you were not expecting or you did not request, just delete the emails.

 

At Liberty Bay, the health and wellness of our members and staff is our top priority. As we closely monitor the spread of the coronavirus (COVID-19) in our community, looking to the Massachusetts DPH officials and the CDC for guidance, we’re committed to doing our part to lessening the virus’ impact.

What We Are Doing

We are advising employees on how to increase sanitizing efforts in high-touch areas inside our facilities. At this time, we are keeping normal business hours at our branches while enabling more remote work options for our employees. We will be closely monitoring recommendations and will provide updates if normal operations are affected.


What You Can Do

While it’s not necessary to avoid in-branch transactions, we have various options that are designed to perform most transactions remotely and easily, if you prefer: 

  • Online banking through the Liberty Bay website.
  • Mobile banking and deposit through our mobile app.
  • Phone banking through MoneyLine by calling (617) 439-6565 or toll free at (800) 638-8529.
  • Read our social distancing tips and tricks here.

For your own convenience, we recommend members who are not already enrolled in Online and Mobile Banking do so in order to ensure easy access to your accounts.

If you need to access cash, Liberty Bay belongs to a network of over 100,000 surcharge-free ATMs. You can find your nearest ATM here. If you’re in need of a debit card, please call Member Services at (617) 439-6500.

 

Deposit Insurance

Liberty Bay Credit Union provides both NCUA and MSIC insurance, so your deposits with us are safe, secure, and 100% insured - regardless of what's happening in the markets.

 

Home Loan Applications

Given recent market volatility, Liberty Bay's Mortgage Department has been working diligently to process a higher volume of applications. We are asking all who have applied, or plan to apply for a home loan through Liberty Bay to please be patient as we continue to review and service each application.

 

Ongoing Updates

Our website is the best place to find the most current information related to Liberty Bay actions in the coming weeks and months, including any changes or service interruptions that affect members. Our Facebook, Twitter, and LinkedIn pages will also provide timely and ongoing updates.

 

Questions?

For more information and the full list of recommendations from the CDC, please see the Centers for Disease Control (CDC) guidelines
  
If you have any questions specifically about your accounts, you can send us a secure message using Messenger in Online or Mobile Banking, or give us a call at (617) 439-6500.

We are prepared to respond accordingly and navigate through any challenges with our members, employees and community in the forefront. As this is a rapidly evolving event, we will continue to monitor and communicate information as needed. You are our members, part of our family, and together we will get through this situation.