COVID-19 Preparedness & Precautions

A source for our members to learn new developments as we implement measures and institute safeguards in response to coronavirus

Committed to Supporting our Members and Communities

Over the past year, Liberty Bay Credit Union has been monitoring official Public Health Guidance and taking actions to respond to the COVID-19 pandemic. As always, the health, safety, and well-being of our members, employees, and community remain our top priority.  We continue to monitor developments around COVID-19 and will provide the below updates as necessary.

Mask Mandate Update

In accordance with updated guidance from Massachusetts and the CDC, as of May 29, 2021, fully vaccinated people no longer need to wear masks inside a Liberty Bay Credit Union branch location, though they may if they desire. Unvaccinated people should continue to wear a mask when visiting a branch location.

We continue to encourage members to use our remote banking options for their banking needs. 

Schedule an Appointment

Appointments are not required but are recommended.

Branch lobbies are open for all transaction types. Members who wish to make an appointment in advance to meet with a Member Service Representative, Loan Officer, or any other staff member may submit an appointment request form.

We recommend appointments for the below services:

  • Notary/Medallion Signature Guarantee
  • Establishing new memberships
  • Estate or Trust accounts
  • Account title changes
  • Disputes and transaction inquiries
  • IRA Transaction
  • Loan closings/HELOC
  • Safety Deposit Box access



Branch Safety & Information

Protocols for the protection of our Liberty Bay family

  • If you aren’t feeling well, please stay home. If you have immediate needs, please call us and we’ll do all that we can to accommodate you.
  • Shared Branching services are not available until July 1.
  • Coin machines are member-only, and money from them will be limited to account deposits only.
  • Sanitizing stations are available for use before and after transactions are completed.
  • Plexiglass shields have been installed at all teller stations.

Branch and service hours 

Branch Hours
Monday - Friday 8:30am - 4:30pm ; Saturday 9:00am - 1:00pm
Our Woburn branch will remain closed on Saturdays.
ITM Hours
Monday - Friday 8:30am - 4:30pm ; Saturday 9:00am - 1:00pm
Member Service Center Hours
Monday - Friday 8:00am - 5:00pm ; Saturday 9:00am - 1:00pm



We continue to encourage remote banking

It is easier than ever to do your banking at home or on the go. Liberty Bay has several remote banking options that we recommend using as much as possible:

  • Online and mobile banking are available 24/7 and allow you to view your accounts, transfer money, deposit checks, and pay bills. If you haven’t enrolled in Online and Mobile Banking, now would be a perfect time.
  • Phone banking through MoneyLine by calling (617) 439-6565 or toll-free at (800) 638-8529.
  • Interactive Teller Machines (ITMs) are located at our Braintree, Hingham, and Woburn Branches. Braintree and Hingham branches have drive-up ITMs for your convenience.
  • Drive-up teller windows are available at our Hingham and Scituate branches.
  • Our Debit/ATM cards can be used to access cash, make deposits or check your balance at an ATM. Liberty Bay belongs to a network of over 100,000 surcharge-free ATMs. Find your nearest ATM here
  • Our Member Service Center is here to assist you during regular business hours by calling (617) 439-6500. You may also contact them via secure chat or email through Online Banking.


Helpful Resources

Members experiencing financial hardship

We're here to help. Liberty Bay's Loan Hardship Assistance Program is offering our members who are experiencing hardship a variety of solutions to help you and your family stay on track with your finances.

Your deposits are safe at Liberty Bay

Liberty Bay Credit Union provides both NCUA and MSIC insurance, so your deposits with us are safe, secure, and 100% insured - regardless of what's happening in the markets.

Have you applied or plan on applying for a home loan?

Given recent market volatility, Liberty Bay's Mortgage Department has been working diligently to process a higher volume of applications. We are asking all who have applied, or plan to apply for a home loan through Liberty Bay to please be patient as we continue to review and service each application.

Beware of COVID-19 scams and fraud

While everyone is focusing on social distancing and the spread of the coronavirus, scammers are taking advantage of the situation to steal personal and financial information. Remember, Liberty Bay Credit Union will never contact you by phone, email, or text to ask you to update your account information or to provide your account number, Personal Identification Number (PIN), Debit or Credit Card Number, password, or Social Security Number.

If you see something that sounds too good to be true, it probably is. Be diligent. Fraudsters rely on a sense of urgency for you to make a quick decision that you will regret. Pause, take a breath, and think before you click on an email or text or provide information over the phone. Always verify independently with your financial institution by calling them on the number that you know.

For up-to-date information on COVID-19, please visit these sites:

Centers for Disease Control and Prevention
World Health Organization (WHO)
National Institutes of Health

Check back for ongoing updates on operations, services, and resources

We will continue to monitor and communicate information as needed. Our website is the best place to find the most current information related to Liberty Bay actions in the coming weeks and months, including any changes or service interruptions that affect members. Our Facebook, Twitter, and LinkedIn pages will also provide timely and ongoing updates.

The Beacon Blog is a member source for financial advice, insight, and information. Our team is regularly publishing blogs on critical banking topics to help guide you and your family through these unique and uncertain times.